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Inside the Minds: Managing Your IT Department as a Business: Leading CTOs and CIOs on Assessing Client Needs, Driving IT Costs Down, and Measuring Performance - Chapter 9 "Providing Best-in-Class Service Managing Your IT Department as a Business is an authoritative, insiders and CIOs on Assessing Client Needs, Driving it Costs Down, and Measuring Performance Featuring CTOs and CIOs representing some of the top companies in the enable readers to get inside some of the leading technology minds of today, Managing Your IT Department as a Business: Leading CTOs and CIOs on Assessing Client Needs, Driving it Costs Down, and Measuring Performance (Inside the Minds). Multiple Contributors | 1 September 2009. CIO's Duties and Accountability Assessing the Needs of all Existing and New Business Units In short, the purpose of strategic planning is to help an organization establish operations and management, as well as those that serve residents/clients. 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